Frequently Asked Questions

The ordered Goods can be paid for:

    1. via PayU online payments system or
    2. via PayPal online payments system or
    3. via PayLane online payments system or
    4. by money transfer to the bank account of the e-Shop:

MamaBoo Magdalena Kużbiel
mBank 89 1140 2004 0000 3202 7573 7362

Delivery

In Poland parcels are delivered with DHL courier company.

We make every effort for the orders to be processed as quickly as possible.

Parcels are delivered within 1-3 working days.

Delivery charges are PLN 17 for payments by money transfer and electronic payments.

We bear the cost of transport for orders exceeding PLN 400.

International parcels are sent with courier companies and Poczta Polska.

International parcel delivery charges are PLN 30 or PLN 70 (depending on the size of the parcel).

Delivery charges are indicated in the description of each product and the total delivery charges are in the order form.

Returns – contract cancellation

Dear Clients, you have the right to cancel the contract within 14 days. The costs of the goods return are borne by the buyer and we reimburse for the value of the product and delivery charges. The costs of the goods return are borne by the Buyer.

We ask you to download contract cancellation and goods return form.

Customer complaints

Complaints can be made within 2 years from the day the product is received.

The Buyer should make the complaint in writing to the address of the Shop by sending the attached complaint form.

While making the complaint the buyer should deliver the product under complaint together with a proof of its purchase and the complaint form.

We will process the complaint within 14 days from the day the complaint is made and inform the buyer about the following actions.

If the complaint is considered justified we will immediately exchange the defective goods for goods free of defects or remove the defect. These actions have no influence on your right to claim a price reduction or to cancel the contract if the defect is significant. If it is impossible to exchange the goods, remove the defect or reduce the price we will immediately reimburse for the amount as provided for by the law.

zwrócimy należność niezwłocznie, zgodnie z obowiązującymi przepisami prawa.

Packaging

Our products are packed in elegant, white packaging underlining the quality of the product and being a ready gift packaging for the most demanding.